Rüya Tabiri support

Contact us

For technical support, email destek@dodeyazilim.com. Include the app version, device and operating-system version, steps that reproduce the problem, and a screenshot of the error if available.

Do not email your password, one-time code, recovery information, or private dream content unless that content is necessary to investigate your request.

I cannot sign in

• Check your internet connection and the device date and time.
• Select the method you originally used: email, Apple, or Google.
• If an email link is delayed, check spam and use only the most recent link.
• If the problem continues, send the account email and displayed error text to support; never send a password or verification code.

Premium or a purchase is missing

Confirm that the device uses the same Apple or Google store account used for purchase, then select the restore-purchases option in the app. If sharing a receipt screenshot, hide unnecessary payment and address details.

Deleting an account does not cancel a store subscription. Manage the subscription in the App Store or Google Play subscription settings on your device.

A sleep sound stops or the device gets warm

• Update the app and operating system, then fully close and reopen the app.
• Turn off extra mixer layers and test a single sound; observe briefly after locking the screen.
• Long playback while charging, in a thick case, or in a hot environment can increase device temperature. If it becomes unusually hot, stop playback and let it cool.
• If one sound causes the issue, send its name, approximate playback time, device model, and app version to support.

I do not receive notifications

Check that the in-app preference and the Rüya Tabiri notification permission in system settings are enabled. Battery-saving and focus modes can delay delivery. Notifications are optional; disabling them does not affect other account features.

Analysis or image generation does not finish

Check the connection and try again after a short interval. A quota, temporary provider interruption, or safety filter can prevent completion. If you believe a credit was deducted or an error repeats, send support the approximate time and the error text shown.

Data and account actions

Use the account deletion page to remove the account and app data. The Privacy Policy explains how data is processed.